Privacy policy.

Last updated: [15/04/2025]

Welcome to House of Healing. Your privacy is important to us. This policy explains how we collect, use, and protect your information when you use our website.

1. Information We Collect
We may collect:

  • Personal information you provide (e.g. name, email address, shipping/billing address, messages)

  • Order details (e.g. items purchased, delivery address, payment method – though not your full payment details)

  • Browser and usage data (like IP address and general location), collected by Squarespace and Google Analytics

2. How We Use Your Information
We use your information to:

  • Process and ship your orders

  • Respond to your messages or enquiries

  • Send newsletters or updates (only if you’ve opted in)

  • Understand how visitors use the site so we can improve it

  • Keep records for legal and accounting reasons

We do not sell or share your personal information for advertising purposes.

3. Payments & Orders
Payments are processed securely via [insert platform – e.g. Stripe, PayPal, or Squarespace Payments].
We never see or store your full payment details.
We only collect what’s necessary to complete your purchase and keep in touch about your order.

4. Cookies
This website uses cookies and similar tools (via Squarespace) to:

  • Ensure the site works properly

  • Track anonymous usage data

  • Help improve our website and services

You can control cookies through your browser settings.

5. Your Rights
Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Correct or delete your information

  • Withdraw your consent at any time

Just email us at info@thehouseofhealing.uk to make a request.

6. Third-Party Services
We use trusted services to run this website and communicate with you, including:

  • Squarespace (website, ecommerce, analytics)

  • Google Analytics (site usage tracking)

  • [Your payment platform – e.g. Stripe/PayPal]

  • [Your email provider – e.g. Mailchimp/Flodesk/etc.]

These platforms are all GDPR-compliant and handle your data responsibly.

7. Data Retention
We only keep your information as long as necessary to:

  • Fulfil orders and provide services

  • Meet legal and tax obligations

8. Contact
Questions? Reach out at info@thehouseofhealing.uk – we're always happy to help.